Andi Help
Overview
Andi provides its users with many ways to access help when needed, including the Help Center and the ability to submit a Support Ticket with a more customized inquiry. This article has been created to provide users with an overview of the Help menu and the various options available within it.
Andi Help Menu Options
Note: For information on helpful Hotkeys and Shortcuts within Andi that can save you time and make navigation even easier, check out the article Andi Shortcuts and Hotkeys
Andi Help Menu Options
The Help Menu provides access to important information for when questions arise (like Getting Started, and Visit the Help Center). It also provides direct access to create a Support Ticket if a user cannot find answers to a question or want to submit a Product Suggestion. Users can also check their Version number and license information by selecting About.
Context Sensitive (F1)
Andi is designed to be as user friendly as possible. With that in mind, context sensitive help is provided by selecting a specific dialog box or control from the Andi application, and then pressing F1. By doing so, Andi will open the associated Help Center information to get you instant help for the part of the Andi currently being used.
As an example of how this functions, a simple Query has been run which has returned 50 rows. Then, a row has been selected:
By selecting F1 after selecting the row, the associated Help Center information will appear (which in this example is to view the associated Help Center information (which in this example is Overview of Working With Query Results):
Create Support Ticket
Any time a user has a question about Andi, comes across a bug or problem, or simply has a product suggestion or comment, they can submit a Support Ticket by selecting the Support Ticket option under the Help Menu.
This will automatically populate a blank Support Ticket which can be filled in with the appropriate contact information and a Message containing the request:
Note: Please be as detailed as possible when submitting your request to ensure clear communication and timely responses!